Frequently asked questions
Orders are processed within 1–2 business days, and delivery within Latvia usually takes 2–4 business days. International delivery times depend on the country and courier service selected.
Yes! We offer free delivery for orders over €70 in Latvia. Other conditions may also apply during promotions – follow our news!
If the item is not suitable, it can be returned or exchanged within 14 days of receipt, provided it is undamaged and in its original packaging with all tags attached.
Yes, underwear and nightwear can be returned or exchanged if they have not been used and are returned in their original hygienic condition – with all tags and packaging intact.
Returns can be made within 14 days of receiving the item.
Please contact us by sending a photo and a brief description to info@labluette.com, and we will provide a solution – replacement, repair or refund.
Return shipping costs are borne by the customer, except in cases where the item is damaged or does not match the description.
Selection and availability
We recommend using our size guide, which is available for each product, to help you choose the right size. If you have any doubts, write to us and we will help you!
Yes, our collection includes sizes up to 2XL. We are working to expand our range to accommodate an even wider variety of body types.
If the desired size or model is not available, you can sign up for the waiting list – we will inform you as soon as the item is back in stock.
Of course! We offer elegant gift wrapping – you can choose this option when placing your order.
General issues
Yes, each product is carefully packaged in accordance with hygiene and quality requirements, ensuring safety and cleanliness.
Our products are manufactured in EU-certified factories from high-quality materials, ensuring both comfort and durability.
Write to us at info@labluette.com or use the contact form on our website. We will respond within 1–2 business days.
If your delivery is delayed, please contact us. We will check the delivery status and help resolve the situation.
Sure! Write to us with your wishes or needs, and our team will help you find the perfect option for you.
The LaBluette gift card must be used in a single purchase – any unused balance will not be saved or refunded. If the selected items exceed the value of the gift card, the difference can be easily paid using one of the available payment methods.